PROCESSING TIME

All our jewellery is handmade in small batches, so it may take a little longer for your pieces to arrive, including some being made to order. 

Please allow 7-10 working days & 10-14 for bespoke jewellery to arrive.

If you order is time sensitive, please contact us at petraandjoyjewellery@outlook.com, we will always do our best to help. 

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RETURNS

All non-bespoke jewellery purchased will be subject to our standard 14 day return policy. 

To start the return of an item, please email petraandjoyjewellery@outlook.com. Subjected with your order number.

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BESPOKE JEWELLERY

Items that are custom made to order are non-refundable.

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EARRINGS

We do not accept returns of earrings due to hygiene purposes. 

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REFUNDS

Refunds will be processed within 10 working days of our receipt of the return. Please be aware we cannot notify customers when their parcel has been received, only once we have processed your refund, you will be automatically notified via email. Refunds will only be credited to the original purchaser’s payment card. Your bank may take up to 7 working days to credit your account. Please note, shipping and gift wrapping costs are not refunded, unless items are faulty.

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